JOB SUMMARY:
Field-based Technician
role fulfills all aspects regarding installation and service of dental equipment
in the practitioner’s office with the focus on “excellence” in
customer service.
ESSENTIAL
RESPONSIBILITIES & ACCOUNTABILITIES:
Provides responsible repair and installation services
to our customers in a courteous and professional manner.
Provides and maintains the necessary tools of the trade
and have readily available to perform installation and repair services.
Maintains and manages proper levels of inventory in
van.
Attends all required training
Complies with all OSHA regulations as outlined in the
OSHA manual and training.
Maintains and utilizes personal protective equipment
when needed.
Communicates in a timely manner to all necessary inside
personnel and dispatchers
Educates customers on proper care and maintenance and
advises on troubleshooting procedures.
Completes all work orders in a timely manner and submits
all job related paperwork within the required timeframes.
Complies with all terms of the Fleet Management Policy
including maintenance and accident management policies.
Participates in special projects and performs other
duties as required.
In addition to the
essential duties and responsibilities listed above, all positions are also
responsible for:
Meeting company standards pertaining to quantity and
quality of work performed on an ongoing basis, performing all work related
tasks in a manner that is in compliance with all Company policies and
procedures including WorldWide Business Standards.
Adhering to Company policies, procedures, and
directives regarding standards of workplace behavior in completing job
duties and assignments.
Physical Activities:
This position requires the delivery, installation and repair of equipment
involving customers. Technicians will be
expected to maneuver large equipment as needed.
The physical nature of this position, at times, may require substantial
an/or repetitive bending, stooping and lifting.
Qualifications
Experience:
Ideal Candidates demonstrate a minimum of three years’
experience as a customer-facing Field Technician. Previous dental
experience preferred but not required.
Specialized Knowledge and Skills:
The successful candidate
will possess a high school diploma, or equivalent and demonstrates experience
as a customer-facing field technician.
Ideal candidate will be
proficient with hydraulics, electro-mechanical and pneumatic systems,
as-well-as diagnostics and troubleshooting to component level.
Advanced candidates have
a working knowledge of Xray, (including 3d/cone beam/CAT), digital diagnostic
equipment, PLCs, digital laboratory equipment and possess general proficiency and
desire to work with computers and office – based software systems.
Other:
Strong customer interpersonal skills.
High School Diploma, Associates Degree or Technical School
Certification is desirable.
Must be able to comply with company uniform and dress
policy and must be able complete all work related tasks utilizing company
provided laptop.
Valid driver’s license required.
Henry Schein, Inc., is an Equal Employment
Opportunity Employer. Qualified
Applicants will receive consideration for employment without regard to their
race, color, religion, national origin, sex, protected veteran status or
disability.
Primary Location: USA-WA-Washington Area
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Monster
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